Recent Articles
How to bulk upload new users
In order to bulk upload new users into a Zaptic instance, you need; Access to the Zaptic portal User Management permissions 1. In order to bulk upload users, first navigate to the teams page and select the bulk upload users button. 2. From here you ...
Bulk Upload Users - CSV troubleshooting guide
This article provides troubleshooting support for CSV file errors encountered during the bulk upload users process. To learn how to bulk upload users, please refer to this article - How to bulk upload new users Issues related to language-specific ...
How to upload a users call file
When adding a new TDM, you need to update their location ownership within the Zaptic portal. You can view a users call file from the teams page > finding the user > selecting them > and then clicking 'edit locations'. In order to upload a call file ...
Understanding Units - The basics
Within Zaptic, Units represent the hierarchy of factories or products, against which reports can be submitted. An example of a common unit hierarchy within Zaptic can be seen below - Location > Site > Department > Line > Machine Each of the above ...
What is the difference between tasks and training workflows?
Zaptic procedures can contain two different types of workflows - Tasks Training You may have noticed that each other these options has its own tab within a procedure, as shown below. These two types of workflows can be found under their respective ...
Popular Articles
How to change language in the Zaptic App
General Details Users in Zaptic can change their language through the Zaptic App in the Settings menu The language selected will update both the App and the Portal Changing the language in Zaptic will change the core application language, the user ...
Super-user training - app articles
These articles provide an overview of the super-user training that showcases the Zaptic App Overview of the App and its pages - Understanding how to navigate the Zaptic App - The five main areas How to find the version of the app you are using How to ...
How to create a procedure
What you need in order to be able to create a new procedure - Access to the Zaptic Portal through my.zaptic.com Procedure Management permissions within the portal How to Create a Procedure 1. Access the Zaptic Portal through my.zaptic.com 2. ...
How to use To-Do list filters
Background: Based on the fact that operators move around and can be working on Line 1 one shift and then Line 2 the next, in Zaptic, by default, they will have access to all CIL tasks. It is then up to the operator to filter their To-Do list based ...
How to reset a forgotten password
You can reset a forgotten password from the Zaptic login page, when trying to sign in to the portal or the app. After entering your email, if no single-sign-on is in use, you will be taken to a page asking for your password. Here you can see the ''I ...