Bulk Upload Users - CSV troubleshooting guide

Bulk Upload Users - CSV troubleshooting guide

This article provides troubleshooting support for CSV file errors encountered during the bulk upload users process. 

To learn how to bulk upload users, please refer to this article - How to bulk upload new users

Issues related to language-specific characters

What does this problem look like? 

When opening, the file may display characters differently than intended. Language-specific characters may appears as different symbols, and text may become unreadable. 

This can occur as .CSV files when you export data are in UTF-8 format. By default, Microsoft Excel uses ANSI encoding which causes many special characters, such as Chinese Characters/Logograms, to display incorrectly. 

How to resolve? 

You can change your settings in excel to resolve this. 
  1. In Excel, navigate to Data > Import External Data > Import Data/Import from text and choose 65001 Unicode (UTF-8)
  2. Save these settings then reopen the file to confirm that the special characters are displayed correctly
Issues related to column-merging/incorrect cell layout

What does this problem look like? 

Cells may merge together into a single cell, with cell partitions not displaying correctly. This can occur due to the CSV not being parsed into columns correctly. 

How to resolve? 

You can find additional information on how to resolve here. You can use the data tab to set Text to Columns or you may find that importing the data as CSV in the UTF-8 format will resolve.


 

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