FAQ
FAQ: I need to submit a report, how can I do it Zaptic?
There are 2 methods which can be used to submit a report. The first method is used if you are using a tablet or a smartphone. Check if Zaptic 2.0 is installed on your device. Go to the article "FAQ: How to install the app on my device?" if you need ...
FAQ: Why can't I see a task/ training on the app?
FAQ: Why can't I see a task/ training on the app? Usually, a task/ training is not available on the app if a team is NOT assigned to the procedure. Or if a user is not associated with a team. So if you have this issue check 2 things: 1. The procedure ...
FAQ : How do I know if my procedure is "live"?
FAQ: How do I know if my procedure is "live"? Procedures are not live, Tasks and Training flows are live. And, as soon as a team is assigned to the flow this becomes available on the app. Therefore, app users can start using it to gather data. It is ...
FAQ: Is my app going to update on its own?
The app can be updated manually or automatically depending on your phone/ tablet settings. On iPhone and Android you can choose when updates to applications happen. How to enable automatic APP updates on iPhone and iPad. Open the Settings app on the ...
FAQ: How can I delete a Task
How can I delete a task? YOU MUST BE A PROCEDURE COLLABORATOR TO BE ABLE TO DELETE IT 1. Find the procedure where your task is, and click on it 2. Hover over the task that you wish to delete and click on . 3. From there a box with options will ...
FAQ: How can I delete a prodecure?
How Can I Delete a procedure? YOU MUST BE A PROCEDURE COLLABORATOR TO BE ABLE TO DELETE IT BY DELETING THE PROCEDURE YOU WILL DELETE ALL TASKS INSIDE IT. 1. Find the procedure that you wish to delete and click on it. 2. While inside the procedure ...
FAQ : When should I use Step Routing vs. conditional logic?
When thinking about creating a long task or training guide within Zaptic, a question on a lot of author's mind's is.. Should I use Step Routing or Conditional Logic here? There are several ways to think about the difference between the two features ...