1. How do I log in and out of Zaptic?
To log out please go to Menu > Settings > Log Out
To log in please enter your email and password.
2. How do I change my log in details if I've forgotten my password?
You can reset your password any time by clicking the "Forgot your password?" button on the log in screen. This will send a link to your email allowing you to change your password.
3. How do I close down the Zaptic App on Android Devices?
To close down the app please click the button with the two squares in the bottom left and swipe right on the Zaptic app.
4. On Apple Devices?
To close down the app please double click on the home button and swipe up on the Zaptic app.
5. A storage message keeps appearing on my Zaptic, how do I get rid of it?
-When a user takes photos on Zaptic they save to the device. Try going to Photos > Delete all Zaptic Photos. This should solve the storage issue.
6. How do I find out my version number?
Log In to your Zaptic account > Go to Menu > Settings > You will see your version number written at the bottom.
7. I've been asked to send a "Data Dump" to Zaptic, how do I do this?
Log In to Zaptic > Go to Menu > Click the "Green Tick" (Hidden Button) at the bottom of the screen. You should receive a message at the bottom of the screen once the "Data Dump" has been sent.
8. I have the wrong call file, how do I get the right one?
Contact your Data Team, you might have been assigned the wrong stores.
9. How do I update the app?
Apple Devices - The update can be seen by going to the Apple App Store > Updates > Update Zaptic. Even if you have set your device to update apps automatically this can sometimes delay updates by a few days. The best thing to do would be to manually update Zaptic whenever this option is available. Check this at least once a week.
Android Devices - The update can be seen by going to the Play Store > Updates > Update Zaptic. Even if you have set your device to update apps automatically this can sometimes delay updates by a few days. The best thing to do would be to manually update Zaptic whenever this option is available. Check this at least once a week.
10. How do I contact support?
Written - There is a link on the Zaptic app which allows you to contact us through a system called Zendesk. Any questions or issues can be sent straight through there without having to log out.
-Phone - Call our support team on : 03301225500
11. How can I manually sync?
The sync button can be found in the Menu bar at the very bottom. You sync status should be written e.g. "Synced a minute ago". Clicking the two arrows going around in a circle will manually sync your device. You must be connected to a private WiFi network or have a strong 4G signal for this to work.
12. My route planner isn't working - why is this?
For the Zaptic route planner to function you must have the GPS turned on and your locations must have the GPS coordinates (latitude and longitude). If the GPS on your device is active, ask the IT help desk to assign GPS coordinates to your locations.
13. My camera on Zaptic is failing to open?
You must allow Zaptic to access the camera to be able to take photos as part of the workflow. You can change this by going to your device settings > Zaptic > Allow camera access.
14. I would/wouldn't like the Zaptic photos to save to my device camera roll?
You can change your preferences in your device settings. The default is that all images taken on Zaptic will be saved on the device camera roll. If you don't want this to happen go to Settings > Zaptic > Photos > Never.